Introduction

At PRIME CASH & CARRY LONDON LTD., we are committed to providing our customers with high-quality wholesale food products. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions and procedures for returning goods and requesting refunds.

Return Conditions

  1. Eligibility: To be eligible for a return, the goods must be unused, in their original packaging, and in the same condition as when you received them. Perishable items, such as fresh food products, cannot be returned unless they are defective or damaged upon receipt.
  2. Time Frame: You must notify us of any issues with your order within 48 hours of receiving the goods. Returns must be made within 14 days from the date of delivery.
  3. Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Return Process

  1. Notification: To initiate a return, please contact our customer service team at [Insert Company Email] or [Insert Company Phone Number]. Provide your order number, details of the product you wish to return, and the reason for the return.
  2. Approval: Once your return request is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will provide instructions for returning the goods.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning the goods. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned goods.

Refunds

  1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  2. Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
    • Goods with obvious signs of use
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
    • Any item that is returned more than 14 days after delivery
  3. Non-Refundable Items: Certain items are non-refundable, including perishable goods, customized products, and any item marked as non-returnable in the product description.

Damaged or Defective Goods

If you receive damaged or defective goods, please contact us immediately at [Insert Company Email] or [Insert Company Phone Number]. We will arrange for a replacement or a refund at no additional cost to you. Please provide photographic evidence of the damage or defect to assist with our assessment.

Exchanges

We only replace goods if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team to arrange the exchange.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again and contact your credit card company or bank. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [Insert Company Email].

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

PRIME CASH & CARRY LONDON LTD.

  • 24 Rigg Approach, Leyton, E10 7QN
  • Phone: (044) 0203 089 8822
  • E-Mail: cs@primecashandcarry.co.uk
  • Company Registration Number: 14793042
  • VAT Number: 443 7476 74

Need help?

Contact us cs@primecashandcarry.co.uk at for questions related to refunds and returns.